Dear Ms. Resutek,
Thank you for contacting Alienware.
Please be informed that to cancel your order, you need to be within the first 30 days from receiving the system. I checked your account information and according to it, you received your computer on July; therefore, unfortunately, the 30-day money back guarantee does not apply to this case anymore.
For further information about the Alienware Limited Product Warranty, please visit the following URL:
http://www.alienware.com/sub_pages/warranty.aspx.
Best regards,
Mariela Aguilar
Electronic Support Department
Alienware Corporation
Phone: 305.287.6727
Fax: 786.388.5700
www.alienware.com
If you would like to make any comments about the service you have received from Alienware, please send them to feedback@alienware.com. We welcome all of your input as feedback that can help us improve the quality of our support.
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