With regards to the ticket I opened yesterday. And I quote:

The status of your Customer Support ticket has changed to “Answered.”

Greetings,
   
   Thank you for contacting Blizzard Entertainment Customer Support.  
   
   We are currently receiving a high volume of phone calls, petitions, and other responses.  We are working diligently to process all requests in a timely fashion and we appreciate your patience.  At this time, we are unable to get to your request.
   
   We recommend visiting our support site at us.battle.net/support as the self-service options are comprehensive and our articles are capable of answering most questions.  If you are unable to find an answer, please re-open the petition which will retain your current place in line.   
   
   Regards,
   
   Blizzard Customer Support

What does the “Answered” status mean?
- A ticket in “Answered” status means that a Customer Support representative has provided an answer to your ticket.

Awesome to know that the answer to why my install acted like a beta was because they have too many support tickets open.

cardoors gave you your answer

please shut the fuck up

You are missing the point. But thanks for the classy reply.

i said please

answer =/= solution

keep playing the victim

cake

they've been doing a lot of punishing everyone because of a few things

I realize you are probably not a legal American citizen so I will try my best to take that into consideration regarding your ignorance and my reply.

Let us first take into consideration what the word "answer" means. Merriam-webster (you do know what a dictionary is right Hippie?) defines answer as "a solution of a problem."

In this instance, the question was raised: "why does my game not work correctly?"
An answer of "because we are too busy" is not acceptable or appropriate response or reply let alone an answer. It is simply an acknowledgement that a question has been raised and a piss poor one at that.

No one is playing a victim or trying to pretend to be one. Stop being a drama queen. A victim would be someone who was "harmed, injured, or killed as a result of a crime, accident, or other event or action." No one was harmed here. If you want to see a victim, tune in to the Sandusky trial.

I got the exact same "answer" for my ticket.
I think they do it just to see who bothers to then say that the ticket still needs sorting out. If even half the people just say "fuck em" and not bother to click the option for still needs sorting out then that is half the work they have to do.

I won't bother to click mine to reopen it.

I had the Error 0 for a RMAH item I put up and so I submitted the ticket because the item was gone and I had no funds, the next day paypal had 2 lots of deposits for the item from blizzard, so yeah I got my money out of them + a little interest.
Was only $3.40

i'm from detroit

http://www.merriam-webster.com/dictionary/answer

1a:something spoken or written in reply to a question

What does the “Answered” status mean?
- A ticket in “Answered” status means that a Customer Support representative has provided an answer to your ticket.

i always assume the question was answered in the FAQ when i see these

lmfao.

warmest regards,

Pew Pew,
Pie